Terms of service

OVERVIEW

The Doggy Dealer – Terms &

Conditions

Last updated: [insert date]

These Terms and Conditions (“Terms”) govern your access to and use of the website and

services operated by The Doggy Dealer (ABN 62 168 947 722) (“we”, “us”, “our”).

Our registered office is located at 37 Dickson Place, Warriewood NSW 2102, Australia.

Contact: Doggydealer1@gmail.com

By accessing, browsing, or purchasing from this website, you agree to be bound by these Terms,

together with our Privacy Policy. If you do not agree, you must immediately cease using the

website.

1. Account Registration

Certain features of this website may require you to register an account.

By creating an account, you warrant that:

you are 18 years of age or older;

all information provided by you is true, accurate, and current;

you will maintain the confidentiality of your login credentials; and

you are responsible for all activity occurring under your account.

We reserve the right to suspend or terminate accounts that contain false, misleading, or outdated

information.

2. Orders & Payments

All orders must be paid in full at the time of checkout.

Prices are displayed in Australian Dollars (AUD) and include GST unless stated

otherwise.

We accept payment methods as displayed on our website.

Prices, product availability, and specifications are subject to change at any time without

notice.

We reserve the right, at our sole discretion, to refuse, cancel, or limit orders, including where

we reasonably suspect fraud, misuse of promotions, or supply constraints.

3. Subscription Services (if applicable)

Where a subscription service is offered:

Subscriptions continue on an ongoing basis unless cancelled by you prior to the next

billing date;

Payments are processed automatically before dispatch of each order;

You may pause or cancel your subscription in accordance with the instructions on our

website.

Cancellation takes effect at the end of the current billing cycle. No refunds are provided for partial

subscription periods, except as required under the ACL.

4. Delivery

We deliver to selected locations within Australia as specified on our website.

Delivery timeframes are estimates only and not guaranteed.

We are not responsible for delays caused by events outside our reasonable control,

including courier delays, weather events, or access issues.

Perishable Goods Disclaimer

Our products are frozen, perishable food items.

Risk passes to you upon delivery to the nominated address.

You are solely responsible for ensuring products are received promptly and stored

correctly after 3 hrs upon delivery.

To the maximum extent permitted by law, we are not liable for spoilage, deterioration, or loss

arising from failure to properly store products after delivery.

5. Returns, Refunds & Consumer Guarantees

Due to the perishable nature of our products, we do not accept returns or refunds for change

of mind.

Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any guarantee, right, or remedy you may

have under the Australian Consumer Law (ACL).

You may be entitled to a refund, replacement, or other remedy under the ACL if a product:

is faulty;

is not of acceptable quality;

is not fit for its disclosed purpose; or

does not match its description.

Claim Requirements

To lodge a claim, you must:

provide photographs or other evidence reasonably requested to assess the claim.

Where a failure is not a major failure under the ACL, we may elect to provide a repair,

replacement, or refund, as permitted by law.

6. Product Use & Customer Responsibility

Our products are intended for animal consumption only.

You are responsible for determining whether the product is suitable for your pet, including

dietary needs, allergies, or health conditions.

To the extent permitted by law, we are not liable for adverse reactions where ingredient and

usage information has been clearly disclosed.

7. Promotions & Discounts

Promotions are offered subject to availability and may be modified or withdrawn at any

time.

Discount codes are non-transferable and may be limited to specific customer groups.

We reserve the right to cancel or reverse transactions where promotions are misused, applied

incorrectly, or obtained fraudulently.

8. Website Use

You must not:

use the website for unlawful purposes;

upload or transmit malicious or harmful material;

attempt to interfere with website functionality or security.

We may suspend or terminate your access without notice if you breach these Terms.

9. Intellectual Property

All content on this website, including text, images, logos, branding, and design, is owned by or

licensed to The Doggy Dealer and is protected by Australian intellectual property laws.

You must not reproduce, distribute, or exploit any content without our prior written consent.

10. Liability

To the maximum extent permitted by law:

we are not liable for any indirect, incidental, or consequential loss, including loss of profit

or business opportunity;

we do not warrant that the website will be uninterrupted or errorfree.

Where goods or services are not of a kind ordinarily acquired for personal, domestic, or

household use, our liability is limited (at our discretion) to:

resupply of the goods or services; or

payment of the cost of resupply.

Nothing in these Terms limits liability in respect of nonexcludable consumer guarantees under

the ACL.

11. Changes to These Terms

We may update these Terms at any time. Continued use of the website after changes are

published constitutes acceptance of the updated Terms.

12. Governing Law

These Terms are governed by the laws of New South Wales, Australia, and you submit to the

exclusive jurisdiction of the courts of NSW.

✅ What this improves legally

Removes unenforceable liability caps

Correctly distinguishes major vs nonmajor failures

Clearly states risk transfer for perishable goods

Uses ACLsafe phrases like “to the maximum extent permitted by law”

Reduces exposure to automatic voiding of clauses

ALSO:

Here is a clear, NSWcompliant Refund Policy Summary you can place on your website

footer, checkout page, or as a standalone “Refund Policy” section, with language that aligns

cleanly to the full Terms & Conditions you already have.

You can copy this verbatim.

Refund Policy Summary – The Doggy Dealer

At The Doggy Dealer, we take pride in the quality of our frozen pet food products. As our

products are perishable, our refund policy is as follows:

Change of Mind

We do not offer refunds or exchanges for change of mind, incorrect selection, or failure to

store products correctly after delivery.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer

Law.

You are entitled to a refund, replacement, or other remedy if a product:

is faulty or unsafe

is not of acceptable quality

is not fit for its disclosed purpose

does not match its description

If a failure is considered a major failure under the ACL, you may choose a refund or

replacement.

If the failure is not major, we may offer a repair, replacement, or refund, as permitted by law.

How to Request a Refund or Replacement

To assess your claim, you must:

provide proof of purchase

provide photos or evidence of the issue (where applicable)

Refunds or replacements will be processed once the claim has been assessed and approved.

Perishable Goods

Once your order has been delivered, responsibility passes to you. We are not liable for spoilage

or deterioration caused by:

failure to collect delivery promptly

incorrect storage after delivery

Questions

If you believe your product does not meet consumer guarantees, please contact us at

�� Doggydealer1@gmail.com

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